Return & Exchanges

FOR DEFECTIVE PRODUCTS On the rare occurrence that you do receive a damaged or defective item, please contact us via our customer service team at support@ralyuni.com. Please kindly provide us with your:

Order number
Brief description of the problem
Photos of the issue and the tag attached

After we receive and verify the issue, we will offer solutions. Please feel free to contact us if you have any questions.

FOR NON-DEFECTIVE PRODUCTS We accept returns and exchanges on all items that have not been worn, altered, or washed and with original tags attached.

You may not like the fit or color when you get your items. We understand and accept the returns or exchange. Please kindly check the policies:

Underwear cannot be returned for hygiene reasons.
If you want to exchange, please kindly advise what size or color you want to receive.
We only offer refunds to the original payment method used to make the order.
We will refund/resend you when we get the returned items or any proof of return.
For Credit Card, it can take 2-10 days for the refunds to be reflected in your account (depending on the bank).
For Paypal, it can take about 3-7 days for the refunds to be reflected in your account.
We don't refund original shipping charges.
There is no service charge, but you will be responsible for the shipping cost of your return.

COST OF RETURN: For non-defective products, you are responsible for the cost of return.

GENERAL RETURN PROCESS Initiate a return: Please email us via support@ralyuni.com with the SKU of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 24 working hours.

NOTE: Items returned without authorization will not be accepted.

We recommend that you send your return/exchange in a shipping method providing tracking information or return receipt, because we will not be responsible for lost return/exchange.

STILL HAVE QUESTIONS? Please feel free to contact our support team: support@ralyuni.com.